Customer Satisfaction Survey

Section 1 - How did you hear about us?

Section 2 - Contacting us

Section 3 - Service Provided

In this section we ask you about your perception of the service you received from the us, the ease of contact and use:

Section 4 - Performance of Staff

In this section we ask you about the performance of our staff. Please tell us how you rate our competence and courtesy:

Section 5 - Hours of opening - Shop and Reception

In this section we ask you about the current Shop and Reception opening hours. Please tell us how you rate these hours:

Monday-Friday Open: 9:00am Close: 5:00pm
Saturday-Sunday Open: 9:00am Close: 4:00pm

Section 6 - Animal Viewing times

In this section we tell you the hours that you may currently view the Animals. Please tell us how you rate these hours:

Monday Start: 11:00am Finish: 4:00pm
Wednesday-Friday Start: 11:00am Finish: 4:00pm
Saturday-Sunday Start: 11:00am Finish: 3:00pm

Section 7 - Adoption

In this section we ask you if you adopted an animal from us, and how you rate our current adoption process:

Section 8 - Performance of Home Visitor

In this section we ask you to comment on the performance of our home visiting staff. Please tell us how you rate our competence and courtesy:

Section 9 - Charity Shops and Fund Raising Events

In this section we ask you if you use any of our local Charity Shop, or attended any of our fundraising events:

Section 10 - General Comments